Return & Replacement Policy

1. 3-Day Easy Return / Exchange Window

We want you and your baby to feel 100% comfortable with your HerChoice carrier. If you receive a product with manufacturing defects or damage during shipping, you can request an exchange or return within 3 days of delivery.

2. Return Eligibility Criteria

To be eligible for a return or replacement:

• The carrier must be unused, unwashed, and in original condition.
• The item must include original tags, packaging, and buckles intact.
• Proof of purchase (order confirmation via WhatsApp/Email or invoice) must be provided.

3. How to Request a Return or Replacement

Initiating a return is quick and simple:

1. Contact our customer support team on WhatsApp at +91 83280 46519 or email thetinyproductions@gmail.com.
2. Share your order details along with a short photo/video showing the issue or reason for exchange.
3. Our team will verify the details and schedule a pickup or provide shipping instructions within 24–48 hours.

4. Refund Processing

Once the returned item is received at our facility and verified, your refund will be processed to your original payment method or UPI bank account within 5 to 7 business days.